All web or phone orders placed by noon EST (Monday-Friday, excluding federal holidays) and shipped within the United Sates will ship out the same day. Orders placed after noon EST, (Monday-Thursday, excluding federal holidays) and shipped within the United States will ship within 24 hours. Orders placed after noon EST on Friday will ship out the following Monday (excluding federal holidays and if shipping within the United States). We use UPS for all our shipments.
Our product details indicate whether an item is available to ship immediately or informs you how quickly it will be ready to ship out. This availability date is just an estimate based on the information we have available at the time we input it into our site. We'll do our best to ship everything to you at once and as quickly as possible, but please do not be disappointed if we fail to hit that estimated ship date on the dot.
Delivery Charge and Method
We base our shipping charges on the value of your order. If we need to send you more than one shipment, we'll only charge you once for the charges that apply to the total value of your order. Overnight and 2-Day deliveries require a signature. For all other methods of delivery, we recommend that someone be available to accept the package.
If you choose to upgrade your shipping to 2-Day or Overnight, your request must be received with credit card authorized by 10:00 a.m. EST (Monday-Friday, excluding federal holidays within the United States) or your order may not be processed until the following business day. Obviously, ground shipping is the slowest method to ship while overnight is the fastest. The delivery time is based on a 5 day work week Monday-Friday. If you place an order on the weekend or on a federal holiday, we are unable to ship same day as our shipping services are unavailable during those times.
Orders will be processed and shipped once we receive credit card authorization.
Please provide an accurate street address as we are unable to ship to PO Boxes.
Shipments to US Territories and international shipments may take longer than 3 to 5 business days as they will need to clear customs.
Depending on your country of residence, there may be additional taxes and/or duties and customs fees added to your order that are not included in our pricing. These additional costs are your responsibility and are non-refundable if you decide to return an item(s) to us. Please work with your local customs office to determine those charges. There are some countries that also charge a country handling fee. Again, these costs are your responsibility and are non-refundable. Please inquire when arranging local delivery.
Justin Charles is required to collect sales tax on orders shipped to states where we have representation. Please note: no sales tax is charged when buying gift certificates. The end user of the gift certificate will be charged applicable sales tax when the certificate is redeemed.
Free Shipping Promotions
We offer Free Standard Shipping within the 48 contiguous United States from time to time on our site as a benefit of purchasing from justincharles.com or our catalog. Free shipping is valid on orders taken through 11:59 EST on the final date of the promotion. Returns will be refunded in the amount of purchase less the shipping charge we incurred in the initial shipment to the customer. Free Shipping does not apply to items with additional freight charges. If you choose express shipping, full shipping charges will apply. Offer may not be combined with other offers. Sorry, no adjustments on previous purchases. There is no cash value associated with this offer. Changes to this policy can be made at the discretion of Justin Charles®.