Justin Charles

Privacy Policy

 

  • Effective Date: 11/07/2008
  • Welcome to the Justin Charles website.

    Because your privacy is very important to us, we want you to understand our practices with regard to collecting and using your information both online and offline and the steps we take to safeguard it. This statement applies to personally identifiable information collected from our customers. When this Privacy Policy uses the term "personally identifiable information," we mean information that identifies a particular individual, such as their name, postal address, e-mail address, credit card number, and telephone number. When other information, such as, for example, consumer product preferences, or number of children, is directly associated with personally identifiable information, this other information also becomes personally identifiable information for purposes of this Privacy Policy. Personally identifiable information is sometimes referred to in this Privacy Policy as "personal information."

    Justin Charles is a licensee of the TRUSTe Privacy Program.  TRUSTe is an independent organization whose mission is to build users' trust and confidence in the internet by promoting the use of fair information practices.  This privacy statement covers the site www.justincharles.com.  Because Justin Charles wants to demonstrate its commitment to your privacy, it has agreed to discuss its information practices and have its privacy practices reviewed for compliance by TRUSTe.

If you have questions or concerns regarding this statement, you should first contact Justin Charles at support@justincharles.comIf you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php.  TRUSTe will then serve as a liaison with us to resolve your concerns.

 

1. Information We Collect

  1. Personally Identifiable Information

    We may collect personally identifiable information (including name, address, telephone number, email address and, when necessary, credit card information) when you:

    • Place an order from our catalogs or on our Web site
    • Make a purchase at one of our retail stores
    • Return an item or make an exchange
    • Inquire about our services
    • Request product information
    • Receive a gift package
    • Create an account at justincharles.com
    • Enter a contest or sweepstakes
    • Participate in a marketing survey, promotion or event either online or offline.
  2. Aggregate Information

    Our website collects some non-personal information about you using clickstream technology, so it may not be readily apparent to you that it is being collected. For instance, when you come to our site your IP address is collected.

    An IP address is often associated with the place from which you enter the Internet like your ISP (Internet service provider), your company, or your university.
    This information is not personally identifiable and we do not combine this type of information with personally identifiable information.

2. Use of Data We Collect

  1. Personally Identifiable Information

    At Justin Charles, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we use your personally identifiable information to allow us to:

    • Process and track your order
    • Provide the services you request
    • Contact you about the status of an order
    • Send you catalogs or promotional offers we believe will be of interest to you
    • Identify your product and service preferences
    • Customize our communications to you
    • Provide information concerning product recalls or products you have purchased
    • Improve our merchandise selection and customer service

    Your email address will not be shared with any third parties for their promotional purposes. Instructions on how to unsubscribe from the promotional offers and catalogs sent to you are included in every email.

  2. Aggregate Information

    We use the aggregate information that we collect from our customers in a manner that does not personally identify any individual. We use aggregate information to make our sites more interesting and useful to you. We also track the pages or documents accessed within our site. This information is collected for systems administration and for analyzing and improving the value of the material available on our website. This aggregate non-personal information is used to help our advertisers or our site design team create advertisements our guests might like.

3. Information We Share with Others

  1. Our Contractors

    We contract with other companies (credit card processors, shippers, sweepstakes promoters, website developers) to provide certain services to Justin Charles to fulfill orders, provide sweepstakes and create our website. In some instances, these contractors may have access to personally identifiable information but they contractually obligated to maintain the confidentiality of the information and to use it only for purposes of carrying out Justin Charles' business.

    These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Justin Charles.

  2. Third Parties

    Your personal information is never shared with any third party (except as described above to our contractors who use it ONLY to carry out Justin Charles business.)

4. Disclosure Exceptions

Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary:

  1. To comply with legal process such as a search warrant, subpoena or court order;
  2. To protect the company's rights and property;
  3. To investigate reports of fraud or of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;
  4. To protect against misuse or unauthorized use of our web site; or
  5. During emergencies, such as when we believe someone's physical safety is at risk.

5. Your Choices

We offer choices about the types of information you receive from us. If you prefer not to receive product information or other communications from Justin Charles or if you prefer to receive them less frequently, please contact us at the address shown below.

Justin Charles Customer Service

312 Crosstown Rd Box 312

Peachtree City, GA 30269

Please be sure to provide us your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation. 

You can update, change or correct your email information by accessing your account on our web site.  We do not store any other information about you on our site.  To update information such as your name or address with our site, please contact the address provided above.

 

6.     Email Use

When you provide us your email address, we may send you emails necessary to process your order or respond to a request. For example, after you place an order at justincharles.com, you will receive an email confirmation and, in most cases, an email with package tracking information. Recipients of our Electronic Gift Certificates will receive an email notifying them of the gift and instructing them how to redeem it.  Given that these messages are generally not promotional in nature, you may not opt-out of them.

It is our intent to send you promotional email only if you have agreed to receive it by not unselecting the check box provided when you register for an account on our site.  Instructions on how to unsubscribe are included in each communication emailed to you. Your email address will be used only to respond to your request or to process your order, and will not be shared with any third parties for their promotional purposes.

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address.  We will automatically send your friend a one-time email inviting him or her to visit the site and register for a free trial account.  Justin Charles stores this information for teh sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at support@justincharles.com to request that we remove this information from our databases.

7. Links to Other Sites 

Occasionally we provide links on our web site to other sites we think you will enjoy. These sites operate independently of Justin Charles and have established their own privacy and security policies. Justin Charles does not have any control over the privacy practices of these sites. For the best online experience, we strongly encourage you to review these policies at any site you visit.  This privacy policy only applies to justincharles.com.

8. Security

It is our intent to protect against the loss, misuse, or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. When you make a purchase, request product information or create an account on our web site, your transactional information is transmitted in a safe, encrypted format.   Justin Charles suse SSL (Secure Socket Layer) encryption technology to ensure that users' sensitive information is protected and encrypted when processing credit card transactions. We maintain the data you provide, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet the Direct Marketing Association's Privacy Promise; more information can be found at DMA Consumers.

9. Cookies 

When you interact with the site, we try to make that experience simple and meaningful.  When you visit our site, our Web server sends a cookie to your computer.  Cookies are files that Web browsers place on a computer’s hard drive and are used to indicate whether you have visited the site previously. 

Choices about Cookies:  You can configure your browser to accept all cookies, reject all cookies or notify you when a cookie is set.  (Each browser is different, so check the “Help” menus of your browser to learn how to change your cookie preferences.)  If you reject all cookies, you will not be able to use Justin Charles services that require you to “sign in” and you may not be able to take full advantage of all offerings. 

Our Practices Regarding Cookies: Justin Charles uses cookies for a number of purposes including to: access your account information when you “sign in”, so that we can provide you with customized content: keep track of preferences you specify while you are using Justin Charles services: estimate and report our total audience size and traffic: and conduct research to improve our content and services.

10. Privacy of Children on Our Web Site

Our web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

11. Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our web site. We encourage you to review our privacy policy periodically.  If we make any material change to our site or how we use your information, we shall notify you by a prominent notice on our site as well as by email.

12. Questions or Comments?

For questions, comments or assistance, we invite you to contact us at our address at the beginning of this policy.

Justin Charles 100% Satisfaction Guarantee:

It's Not Just Our Brand.  It's Our Promise.  When you see the Justin Charles name, you're seeing a promise.  It means that product is guaranteed to meet your satisfaction.  If you're not 100% satisfied, you may return it to us for a full refund. 

We welcome any and all questions and feedback.  For privacy-related issues, please contact us at:

Justin Charles Customer Service

312 Crosstown Rd Box 168

Peachtree City, GA 30269

770 213-1630

 

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