Justin Charles

The Justin Charles Guarantee

When you see the Justin Charles name be assured it means the product is guaranteed to meet your satisfaction.  If you are not 100% satisfied you may return it to us for a full refund within the first 30 days after purchase.


Our stipulation to the Justin Charles guarantee is proper care of the items purchased.  Damage from abuse or improper care is not covered.

If a defect manifests itself after the 30 day purchase window Justin Charles will gladly inspect returned merchandise and quantify any problem with such items.  Should a defect exist Justin Charles will repair or replace the item.  In some cases it may be necessary to issue a certificate of equal value should the item no longer be offered.  This secondary review does not intend to cover normal wear characteristics exhibited due usage and age. 

In the case of our 100% Super Fine Merino Wool Wear Apparel please understand this material is considered by many to be the most luxurious natural fiber ... as with any fine fabric, care is extremely important.  Wash in cold water on delicate cycle with like material and tumble dry at low temperature.  Life may be extended by tumble dry to damp and then hang or block dry.
 
Be extremely careful to protect against moths and other wool munching varmints.  Store in Cedar closet or other means providing insect barrier.

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